Help directly from the Black Forest Clock Association - the guarantors of the authenticity and quality of your cuckoo clock.
Here you will find answers and instructions to the most frequently asked questions about the suppression and operation of a cuckoo clock.
Unpack and hang up
How do I unpack the cuckoo clock correctly? How do I hang the cuckoo clock correctly?
Whether it's a classic or modern cuckoo clock, this video explains how to properly unpack, assemble and hang the clock on the wall at the correct height.
The clock does not work...
Does your watch suddenly stop working? What to do?
This video clearly explains how you can make your cuckoo clock work again in just a few steps.
The music no longer plays...
Does the music suddenly stop playing? How can I make the music sound again?
In this video you will get instructions on how to fix the possible malfunctions. With a few simple steps your cuckoo clock will play the music again.
The cuckoo no longer calls...
The cuckoo no longer calls? How can I make the cuckoo call again?
The video tutorial will guide you through the necessary steps to solve this problem. Go through step by step and the cuckoo will surely call again.
The pointer no longer works...
The hand does not work? How can I repair the hand of a cuckoo clock?
In the video you will find a step by step guide to repair the hands.